Download Book Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Writen By James Merlino

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

By : James Merlino

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Book Synopsis :

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve

Book Detail :

Author : James Merlino

Pages : 288 pages

Publisher : McGraw-Hill Education

Language :

ISBN-10 : 0071833250

ISBN-13 : 9780071833257

 
Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.
Supporting : PC, Android, Apple, Ipad, Iphone, etc.
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